You have lost the respect and confidence of myself and literally anyone I can share this story with. You have lost this sale, and any future auto sales me, and my growing family of 4 would have made in the future. My time and money were wasted traveling to your dealership to drive (and in all likelihood buy) a truck that was known to be undrivable and requiring service well before I got there and probably before I even made the appointment. My time was wasted scheduling an irrelevant appointment where the specific intent of my visit was discussed but that information and even the appointment never given to anyone. That truck still sits on your front line, available for sale though. Making my appointment, drive up, financing arrangements, etc. This wasn’t done and wouldn’t be done for several days because the diesel service tech was out for the week. There was a check engine light on and service records showing it needed fuel injectors replaced. After a brief wait, the salesperson returned and explained that the truck was inoperable and couldn’t be driven. After getting my information and the reason why I was there he went to pull the truck up. No problem I was looking forward to my new truck. The salesperson I was supposedly scheduled to meet with was busy with other clients, so I was passed off to a different salesperson. Upon entering the showroom, unsurprisingly no body was even aware of my appointment. The truck was unlocked so I was even able to check the interior, this is the only good thing you all did. I located the truck and inspected it on my own before heading to the showroom. I was ready and, in a position, to pay sticker price for this truck if it came to it, a motivated buyer.ĭay of my appointment I was able to get to your lot before 5PM. In these days prior to my appointment I secured financing with a 3rd party to compare rates and transferred money for the down payment. As the 2 days past there was silence, not even an appointment confirmation, this should have been my first red flag. I received a call from Jacob and was schedule to meet with Beau at 5PM. Car dealerships are a dime a dozen, here is my recent experience with your dealership.Ģ days before actually showing up to your lot I had requested information and scheduled an appointment to view and test drive a specific truck. Located 484 miles away from North Platte, NEĤWD, Remote Start, Smart Key, Panoramic Sunroof, Leather Seats, Navigation, Heated and Cooled Front Seats, Heated Rear Seats, Front Power Seats, Memor. Forest Lake Chrysler Dodge Jeep & Ram - Forest Lake / Minnesota